FAQ

Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.

If you still haven’t received your confirmation email within 24 hours, please contact us at contact@rietieyewear.com so we can assist you further.

Your order details will be sent to you via email. If you create an account, you can also view your order history and payment status anytime on your account page.

If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at contact@rietieyewear.com with your order number and the details you would like to update.

If you used a discount code, you will need to request a new code, as the original one cannot be reused.

Unfortunately, we do not offer exchanges at this time.

The fastest way to get what you want is to return your item and place a new order once the return is accepted. Please contact at contact@rietieyewear.com to request a return.

We ship to Vietnam, Indonesia, Malaysia, Singapore, the Philippines, Japan, China, Kazakhstan, and the United States.

Shipping methods vary by country and can be checked on the checkout page.

Shipping is free to all destinations, except the USA and Kazakhstan, where a flat $30 fee applies (covering shipping, customs duties, and other taxes).

Delivery times vary by country, and you can check the estimated delivery date on the checkout page.

We’re unable to change your shipping address or modify your order once it has been packed. Please double-check your address during checkout to avoid delivery issues. Email requests for address changes cannot be guaranteed.

We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided at checkout.

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at contact@rietieyewear.com with photos of:

• The product
• The packaging and shipping label with the tracking number

We will review your case and resolve the issue promptly.

You can request a return within 30 days of receiving your order by contacting us via our Contact Us Page.

Returns for Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, we’ll cover the return shipping cost. A full refund will be issued to your original payment method. 

Returns Due to Change of Mind
If your return is due to a change of mind (e.g., no longer needed, not as expected), the customer is responsible for round-trip shipping costs.

No. You can checkout as a guest.